Executive Programme in Human Resource Management (EPHRM) from IIM Calcutta

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Overview

There is an increasing appreciation of the role of human resources in the success of organizations across the entire industry spectrum. There is a need felt by both line managers and HR experts to understand and respond to HRM challenges at the “organizational” and “employee” level of analysis. Further, the policies and processes have to be identified after understanding the organizational context. Given that the context itself might be changing fast and becoming uncertain, it is imperative for organizations to develop nimble and flexible systems. This program aims to cover the canvas of HRM at both macro and micro level to equip the line managers dealing with human resources and human resource managers with contemporary knowledge and practices informed by valid findings from research. It intends to cover both basic and strategic HRM issues.

The program covers important aspects of behavioral science again focusing on behavior of both entities- employee and organization. At micro level the program includes discussion on personality and attitudes, perceptions, values; motivation; group behavior; leadership issues and so on. At macro level the discussion includes issues of organization design, structure, culture, technology and so forth. 

The narrative of “customer” has become increasingly predominant in the organizational discourse. This program takes a very conscious and deliberate customer perspective- internal and external, in discussing the issues mentioned above. It takes the customer oriented view about managing human resources in manufacturing, services, and sales organizations. Because of the centrality of customer in services, the course has large service industry component. Even within, the organizations have tried to develop service culture with the concept of internal customer. And then organizations are managing talent by viewing their employees and prospective talent as customers. The program tries to address important issues of acquisition, retention, and management of talent and knowledge. The program covers the important techniques of competency mapping, assessment centers design, job evaluation, strategic fit analysis and so on. It also deals with specific issues of representative industries like healthcare, IT/outsourcing, financial services/professional services, sales, and manufacturing.

Program USP

The program is designed to be experiential through case method teaching. Further, the course takes more business/ line managerial perspective on HRM, a prerequisite for successful HRM and general management professionals today.

Learning Outcome:

The course intends to enhance participants’ understanding of:

  • Human Resource Management policies and practices of acquisition, compensation, rewarding, performance appraisal supporting the Customer Oriented Strategies.
  • Developing a customer oriented service culture.
  • Strategic Human Resource Management issues of “best practices”, “fit”, and “flexibility”.
  • Role of Employees, especially the “frontline”, in high quality customer interface and the challenges they face.
  • Managing Knowledge and Talent.
  • Employee relation issues and role of trade unions in different industries.
  • Strategic Human Resource Management issues in representative industries: IT/Business Process Outsourcing, Healthcare, financial service/professional services, Sales, and Manufacturing.

Schedule & Duration

Class Schedule

  • Friday 6.45 pm – 9.45 pm

Duration

  • 1 Year
Campus Visit
  • Three days campus visit during the course for better integration

Who Should Attend

Working graduates. Executives looking forward to making a career in HRM or assuming senior management roles may apply.

Eligibility

  • Applicants should be working professionals/self-employed
  • Graduates (10+2+3) in any discipline with min. 50% marks [aggregate- considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.
  • Minimum 2 years of work experience
  • Selection will be based on Entrance test

Course Content

Basics of Human Resource Management

  • Human Resource Management System, Context, and HRM analytical framework.
  • Manpower Planning.
  • Recruitment, Selection, and Induction
  • Talent Development
  • Performance Management
  • Compensation Management

Basics of Organizational Behavior

  • Introduction to OB
  • Interpersonal Communication
  • Motivating People
  • Conflict & Negotiation
  • Teamwork
  • Leading and Managing Change

Strategic HRM

  • HRM Strategy/Policy Choices in Service and Product (Manufacturing) Industry
  • Best Practices (High Performance work systems) , Best Fit approach to SHRM
  • Critical Perspectives: McDonaldization & Customer Sovereignty.
  • Product and Services Value Components in Total Customer Value.
  • HRM analytical Framework for services.
  • Customer Oriented Bureaucracy.
  • Managing Human Resources in uncertain/ dynamic environments.
  • Flexible HRM Systems (Handling customer needs/ expectations variability).
  • Role of Unions in influencing/ managing Management – Employee- Customer interfaces.
  • BSC/Workforce scorecard.

Contemporary Talent Management

  • Understanding the meaning of and the need for talent and its management
  • Competency mapping and assessment centres
  • Multi-Rater feedback
  • Incentive Design
  • Knowledge management

Integration and Contemporary HRM Issues

  • International HRM
  • Industrial Relation challenges in contemporary India
  • Integrative Cases in Few Industries like Healthcare and Manufacturing.

General Management Module

  • Basics of Finance
  • Quantitative techniques for HRM
  • Marketing concepts applied to HRM

Campus Visit

  • Contemporary issues in HRM

Group Project

Learning Experience

The overall course - EPHRM, was designed and co-ordinated perfectly. In all there were 6 modules, covering core HRM topics as well as strategy, general management and a final integration module at campus. The delivery mechanism at Hughes was near flawless and going through this one year program has been an overall enriching experience, over and above the valuable certification. The course design comprising literature, case studies, exams and project was as ehaustive as any; and IIM-C's deep rooted heritage and excellence in academics was a significant value add. 
Hughes Begumpet Centre in Hyderabad was excellent in terms of both technical and administrative support. There were negligible technical glitches and the staff were always ready on hand to sort any small issues that did come up. The ambience, lighting and air conditioning was indeed conducive to the learning experience.
The staff at Begumpet Hyderabad were ever friendly and helpful; with timely SMS updates and and always open to suggestions. Technical services was near faultless and kudos to the team for maintaining quality.
Tessi Ravishankar 
AGM- HR
Vivimed Labs Ltd.
Hyderabad

Faculty

 
Prof. Amit Dhiman
Dr. Amit Dhiman is an Associate Professor in the Human Resource Management Department at IIMC. Dr. Dhiman holds a Phd/Fellow Programme in Management (P& IR) from IIM Ahmedabad, an MBA (P&IR) from the University Business School at Punjab University, Chandigarh and a BE (Mechanical) from Karnataka University, Dharwad. Dr. Dhiman has, in the past, worked as an Assistant Manager (HR)/ Head (HR) in Musashi Auto Gurgaon, as a Deputy Manager (Corporate HR) at Triveni Engineering New Delhi, as Executive (HR) at JCT Electronics Ltd Mohali and thus has extensive industry experience. His Research Interests are in the areas of Performance appraisals- Role of politics, due processes, voice, justice; Strategic HRM- role of HR alignment and HR flexibility and IT software project management; HRM in services-healthcare, IT services ; Accountability in decision making; Evolving challenges in management education. Dr. Dhiman has Consulting Interests in HRM policy making, High performance work systems, Performance management, Work studies, etc. At IIMC, he teaches the following courses - Human Resource Management; Human Resource Management and Labour Laws; Strategic Human Resource Management in Services.
 
Prof. Rajiv Kumar
Dr. Rajiv Kumar is an Associate Professor in the Behavioural Sciences Department at IIMC. He is a Fellow of Indian Institute of Management, Ahmedabad and also holds a Post Graduate Diploma in Forestry Management from the Indian Institute of Forest Management (IIFM), Bhopal. He has experience both in Industry and Academia, having worked as an Assistant Professor (HR & Business Communication Area) with IMT Ghaziabad, as a Team Member at Hewitt Associates (India) Pvt. Ltd. and as a Program Officer at the Society for Promotion of Wastelands Development (SPWD) in earlier stints. Some of his past projects are in the areas of Talent Management & Development at Denso (India), Organizational Culture of West Bengal Police and Foreign-Nurtured Talent in India. Dr. Kumar has Research Interests in several areas of the OB discipline. At IIMC, Dr. Kumar teaches Behavioral Sciences – I, Designing Effective Organizations and Interpersonal Skills & Leadership.

Program Fees


Application Fees: INR 2,000/-

Programme Fees: INR 1,20,000/-

Service Tax (@14.5%): INR 17,400/-

Registration Fees: INR 3,435/- (INR 3,000/- plus service tax)

Campus Fees: INR 18,000/-


Programme Fees can be paid in three interest-free installments after selection as follows:

  • 1st Installment (as per offer letter): INR 58,395/- (Includes registration fees)
  • 2nd Installment (15th June 2016): INR 45,800/- 
  • 3rd Installment (10th September 2016): INR 36,640/-

Installment includes registration fees and programme fees. It does not include campus fees which is to be paid to the institution during campus visit.


Notes:

  • Program fees are payable online or through DD drawn in favour of “Hughes Global Education India Limited”
  • Campus fee is mandatory and will be payable by student directly to “Indian Institute of Management Calcutta”.
  • Fee once paid is neither refundable nor transferable towards any other student/program/batch, after start of program session.
  • Applying to the program does not confirm application acceptance/clearance of scrutiny.
  • Up to 80% of the Program Fee can be availed as Customized Education Loan from leading banks to enable the participants to spread the repayment over a longer period. However, the applicant shall be eligible for bank loans as per the concerned bank norms. Neither Hughes Education nor the Institute will be held responsible for any delay in disbursement of the bank loan.
  • IIMC may foreclose the enrollment upon completion of maximum batch size, enrollment will be accepted on first come first serve basis.

Important Dates:

  • Last date of Application: 11th February 2016
  • Selection date: 26th February 2016
  • Last date for the payment of 1st Installment: TBD
  • Orientation and briefing: TBD
  • Class start date: TBD
  • Campus dates: TBD

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